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CHECK YOUR EMAILS FOR THE NEW FAUSTO DISCOUNT. THIS WILL RUN THROUGH OUT THE SUMMER. ENJOY, I KNOW WE WILL.

Check out our new Fausto discount code, only for swim city customers. Check your email for QR CODE to redeem, show QR CODE at the till. Enjoy !!!

This is a awesome discount this time, with children getting a free pizza with every paying adult. this is eat in and weekdays only and you have to show your qr code. Enjoy

This year at Swim City we are offering a huge summer program. This has been designed for everyone in mind, from Open water swim session to Safety week before you head on your holidays to Ice Kids Mental Health sea dips. Look below for all details on all of our activities.

Open Water sessions

Day – Monday

Time – 5-5.30pm -5.30-6pm

Venue – Roker beach, Inside the harbour

Start and End date – 27th June to 25th July 2022 (5 week program)

This will be for Stage 5 and above, we will have two groups one for younger swimmers and one for older. The full program is £50 for the full 5 weeks. You need a wetsuit for these lessons.

 

ICE KIDS Mental Health splashes

Day – Sunday

Time – 10am

Venue – Roker beach, Inside the harbour

Start and End date – 26th June to 28th August 2022 ( 9 week program)

This is a family splash in the sea, not a swim session. This is totally free of charge and is not a lifeguarded or programmed session. It’s just drop in, parents are in charge of their own Childs safety. 

 

Outdoor Gym sessions

Day – Monday

Time – 4.30-5.30pm

Venue – Next To White Lighthouse Roker

Start and End date – Every week

This will be for children aged 5 and above.

 

Water Safety Week

This will be at your normal swimming lessons that week. We will be going through lots of water safety skills like floats, swimming in clothes and helping someone in trouble. Below is what you will need to bring with you.

 

Summer Swimming sessions

Day – Monday – Tuesday – Wednesday

Time – 9 till 11am (Either 1 hour slots in camp or 30 minute slots for private lessons)

Venue – CastleView Academy

Start and End date – 25th July to 10th August

Details for CAMP

We are running 3 camps, all what last 3 days for 1 hour each day.
Times 9 -10am or 10 -11am
Venue Castle View Academy
Cost £40 per camp

CAMP 1 25th to 27th July
CAMP 2 1st to 3rd August
CAMP 3 8th to10th August

Details for Private

Private lessons are 30 Minutes
Times 9, 9.30,10 or 10.30am
Venue Castle View Academy
Cost £20 per lesson

Week 1 25th, 26th, 27th July
Week 2 1st, 2nd, 3rd August
Week 3 8th, 9th, 10th August

 

To book on any off these Please Email INFO@SWIMCITYGB.CO.UK OR PHONE 07590190031 IN OFFICE TIMES

 

 

 

Another awesome deal at Faustos. Buy one get one free on pizza until the end of august 2022 for all Swim City customers who sit in at Faustos. Just present you QR code at Faustus. Check emails for this.

 

Group Sizes Policy

In our group swimming lessons we offer the lowest ratio in the North East at 3-1. Our lessons will have max 6 children in with 2 swimming teachers. We have set it up this way so your child gets the best quality of lessons but also so they get more done in each  swimming lesson.

We have also set it up with 2 teachers so in the instance we have illnesses with staff worst case scenario you will have a lesson at 6-1 ratio for that week instead of us having to cancel. We do try cover if there is ever anybody off but sometimes at short notice we can’t do this. Consistency in swimming is key so this is why we have set our swimming lessons up this way.

Payment Policy

Swim City lessons go with the school term timetable. Lessons are on through term time (39 weeks) and off in the holidays. Swim City do offer camps in most holidays if wanted, this comes at an extra cost. Lessons are paid for monthly and at the same cost no matter how many lessons you have within the month. This is because we have added the full years lesson cost up and divided into 12. Some months you will get more lessons and some you will get less but works out over the year. 

Booking – When booking with Swim City, customers have to make payment prior to the lesson start day, to secure their space. Payment has to be made at the time of booking or within 48 hours or child will be removed from lessons. You will pay for 2 months upfront and then one month in advance moving forward. 

For example if you signed up to start in January, you would pay for January and February. Then on the first of February you would pay for March and so on moving forward .

Future payments – 7 days before the end of each month each swimmer will receive a payment reminder. On the first of every month payment will be taken by direct debit if set up or you can pay by card, cash or BACS. If payment is late more than 3 days or bounces there will be a £2 late fee enforced. If you don’t pay by the 7th of each month your slot will come available to others for the following month.

Leaving or changing lesson type – If you ever want to change lesson type (example group to 1-1) or leave, all you have to do is give us one months notice to change or cancel your direct debit. If you want to leave before this you will not be refunded for that month.

 

Refund / Catch up lesson policy

Cancelling before you start – If after booking and paying you wish to cancel lessons you have up to 48 hours before first lesson start date to cancel and receive a full refund. After this point there will be no refund given for that month.

We cancel – If there is a cancelled lesson due to us for example staff illness and pool issues you will be credited the price of the individual lesson onto the next months payment. You don’t need to do anything for this.

You cancel or miss lesson – If you cannot make a lesson or cancel/don’t turn up to a lesson for any reason we do offer a catch up lesson policy. This is not guaranteed and is subject to spaces being available. Please don’t assume that there will be available lessons for Catch up. Catch ups have to be used within 1 month of the missed lesson. You are not credited or refunded if you miss/don’t come to the lesson. 

Serious Injury or illness – If a customer becomes seriously ill or has a serious injury and will not be able to attend lessons for a period of time (4 weeks plus), the next month paid for will be credited until the customer can return.

 

Payment Methods

Initial Payment by Card

Once you have booked up to lessons, your initial payment will be taken by card over the phone or through our online system. The initial payment is for 2 months up front followed by monthly payments.

Direct Debit

On the first of every month your payment will be taken. Please look at our payment page for monthly prices. If you ever want to change lesson type or leave, all you have to do is give us one months notice to change or cancel your direct debit.

Receive 15% off at Fausto’s for the full month. Just show your QR CODE what you should have received via emailed. APRIL 25TH till 5TH JUNE!!

Follow the path and this should help give you a basic understanding of what stage your child should book their lessons into. If you are still struggling, don’t worry, give us an email or phone call and we will be able to help you.